Privacy Policy for Staymate Owner and Staymate Tenant

Effective Date: July 29, 2025
Last Updated: July 29, 2025

1. General

Staymate ("Company," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the Staymate Owner and Staymate Tenant mobile applications (the "Apps") and related rental management services.

By using the Apps, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal & Verification Information

To ensure secure and compliant rental transactions, we collect:

• Full Name
• Email Address
• Residential Address
• Government IDs (PAN Card, Aadhaar Card) for identity verification
• Profile Image (for user recognition)
• Emergency Contact Information (for safety purposes)

2.2 Usage & Technical Data

• Location (GPS): To verify property listings and facilitate emergency services.
• Device Information: IP address, device type, browser type, and usage logs.
• App Interactions: Messages between owners/tenants, booking history, and support queries.

2.3 Cookies & Tracking Technologies

We use cookies and similar technologies to improve functionality, analyze trends, and enhance security. You can manage preferences via your device settings.

3. How We Use Your Information

Your data is used solely for:

• User Verification: Authenticating owners/tenants to prevent fraud.
• Rental Transactions: Facilitating communication and agreements between parties.
• Emergency Services: Enabling quick contact in critical situations.
• Platform Security: Detecting and preventing misuse.
• Legal Compliance: Meeting rental and regulatory requirements.

4. Information Sharing & Disclosure

• Service Providers: Trusted vendors (e.g., cloud storage, customer support) who assist in app operations.
• Legal Obligations: If required by law (e.g., court orders, fraud investigations).
• Business Transfers: In case of mergers or acquisitions (with user notice).

5. Data Security & Retention

• Encryption & Access Controls: Your data is secured using industry-standard measures.
• Retention Period: Kept only as long as necessary for services or legal obligations.

6. Location Data Collection & Usage

• Purpose: Verify property locations, optimize services, and assist in emergencies.
• Types:
  • Precise (GPS): For accurate address validation.
  • Approximate (IP/Wi-Fi): For regional service improvements.
• Sharing: Only with emergency responders or as legally required.

7. User Rights & Choices

• Access/Update: Edit profile details in your account settings.
• Deletion: Request data deletion via:
  👉 https://staymate.delete.pmpframe.com
  (Processed within 7 working days.)
• Marketing Communications: Opt-out via email or app settings.

8. Children's Privacy

The Apps are not intended for users under 18. We do not knowingly collect minors' data.

9. Third-Party Links

The Apps may link to external sites (e.g., payment gateways). Their policies govern those services.

10. Policy Updates

We may revise this policy; changes will be posted with an updated effective date. Continued use implies acceptance.

11. Contact Us

For questions or requests:

📧 Email: To be updated
🌐 Website: To be updated